How can we help?

COVID-19: Our support team is working hard to ensure we respond to customers as quickly as possible. Please note some orders may experience delays as a result of the pandemic. We are doing all we can to resume normal service. Thank you for your patience.

Track My Order

It's very easy to track your order via our website tracking system. 

You will need your order number and the email address you used to place the order. You can find the order number on the confirmation email sent after your purchase.

If you cannot find it, please check your junk/spam folder.

Shipping & Delivery

Shipping Locations

We are proud to say we ship worldwide! Just choose your delivery country at checkout and ensure you enter the correct details.

Processing & Dispatch Time

All orders are generally dispatched within 5 working days.

During busy periods, this may be longer.You can check the latest status of your order on our Tracking Page.

Shipping Times

Typically orders on our site take around 15-35 business days to be delivered.

During busy periods we thank you for your additional patience, as orders may take a little longer to be received. Most of our orders are shipped from our worldwide warehouses, which means order times are typically dependent on customs for your local country. 

You can always track your order from dispatch to delivery via our online Tracking Page. 

Shipping Costs & Options

We offer free worldwide delivery on all orders where possible. All of our shipping couriers support full tracking, so you can trace your item to your door.

We also offer a Priority Processing upgrade for a flat fee of £5.95. We will fast-track your order processing to try to get a faster dispatch time where possible if you choose this option. As there are many factors in shipping, please note we cannot guarantee a faster shipping speed if this option is chosen.

Orders & Payments

Missing Items from Orders

We're sorry you haven't got your full order yet.

Sometimes orders can be split into multiple parcels. If this is the case, they are not always dispatched at the same time and they also don't always arrive at the same time. When each parcel is sent, you get an email with the tracking number for that parcel.

Please allow a bit of time for all parcels to arrive.

Pre-Ordering Items

Sometimes we offer special products to pre-order, which gives you the ability to order these items before their official launch or before stock becomes available for everyone.

The pre-order item, along with any other items you have selected for that order, will be processed for shipment once the stock becomes available. This means the whole order is only shipped once the pre-order item is available.

We show dates on the site for the expected available date for our pre-order items, but they can change and should be taken as a guide. We will keep you updated as soon as we send it out.

Applying a Discount Code

If you have a promotional discount code you would like to use, you can do so at checkout. 

When at checkout, if on mobile, you can click the "View order summary" button to display a box for you to enter your discount code. If you are on desktop/laptop, 

Placing an Order with Us

To place an order on our site, please find the product(s) you would like to purchase. You can add this to your cart and then click to checkout. 

Enter your information so we know where to send the item to, and choose an appropriate payment method. 

We will give you an order number and send you an email confirmation so you can track your order with us. 

Payment Methods

We accept all major credit/debit cards and PayPal through our secure checkout system.

Sales Tax

All prices listed on evercura are inclusive of sales tax and VAT.

Collecting Information

In order to process your order as best we can, and provide a great experience online, we may collect or you may be asked to provide your email, address, name, shipping details, telephone number and billing information. 

This information is stored securely and never sold or distributed. For further information, please view our Privacy Policy.

Cancelling an Order

As long as your product has not been submitted for fulfillment by us, we can cancel the order. There are no costs to cancel an order if it hasn't been shipped! 

We often submit items for fulfillment within a few hours, so the faster you can let us know about the cancellation, the more likely we'll be able to do it. 

If your order has been shipped, we ask that you follow our return policy when you receive your order.

To request cancellation, please Contact Us using the form below by clicking on "Other" and "Contact Our Support Team".

Products & Guides

UltraRadiance™ by evercura

Our UltraRadiance™ is a revolutionary skin-care product designed to help improve wrinkles and fine lines whilst removing blemishes and acne scars. 

For information about the product and how to use it, please check the official product manual. You should have received one with your order, but in case you did not, you can view it here.

UltraRadiance™ Collagen Serum

We recommend using this Collagen Boosting Skin Healing serum with our UltraRadiance™ for best results. We recommend applying a couple of drops to your face and massaging in the serum using your UltraRadiance™.

Add this to your skin-care routine for a healthy glow every day.

Returns & Refunds

Return Policy

We always try to ensure our customers enjoy a positive shopping experience with us at evercura. Occasionally, you may need to return an item.

For full priced items: We will process a full refund to your original payment method. 

For sale items, or where a discount code has been used: Store credit or an e-gift card will be issued.

Returns must be received in the original condition with packaging. We do not cover the cost of return shipping. 

Once received by us, we will process your return in around 5 business days.

To start the returns process, please get in touch with our team. Our returns policy doesn't affect your statutory rights.

View our full Refund and Return Policy here.

Damaged & Faulty Goods

We value high quality products here at evercura, and completely understand the inconvenience this may have caused.

If you believe you have received a defective item, please get in touch with us. In order for us to investigate further, please attach:

• Photo/Video demonstrating the defect of the item. 

• When you first noticed/experienced the defect with the product. 

• Details of what the problem is, and what brings about this problem.

If found that your item is defective, we will issue a replacement immediately.

Returns Information

Our team will help guide you through the returns process, and guide you to send the item to a location most convenient to process the return easily.

Please try to use a courier who can provide tracking, as this will make it much easier for us to handle the return. 

We do not provide pre-paid return labels at this point. We request you return your items as soon as possible to adhere to Consumer Contract Regulations.

Refund Information

If your item is eligible for a refund, we will issue the payment to the method you used to place the order.

If you used a discount code/purchased a sale item at checkout, your order may only be eligible for a store credit/e-gift card. We will email you details of this and how to use it. 


Product Authenticity

Our evercura products are 100% authentic and expertly curated from our team for the best experience. We guarantee all items sold via this website are authentic evercura products.

Contact Our Support Team

If you have checked the above sections and cannot find the answers you are looking for, our team will be able to help. 

Our team can be contacted via the form below. if applicable, please include your order number and accurate contact details. 

We will do our best to help you in a timely manner. We aim to respond to all queries within 48 working hours. Please note during busy periods this may be extended.

If you have any diffiulties using the form, please contact us directly at

Our Locations

Our company operates internationally, with our head office being based out of London, United Kingdom. 

We have multiple fulfilment partners in North America, Europe and Asia. View more on our Corporate page.

Corporate & Press

For information regarding our company, please visit our Corporate page

If you wish to make a business enquiry, please contact our team and select Corporate/Press for the subject.

Our Policies

You can find information on our Privacy Policy and Terms and Conditions by clicking the link at the bottom of each page on our website.

View our Returns Policy here.

Our Money Back Guarantee

We pride ourselves on outstanding customer service.

It can be scary to buy online, and that's why we want to take all of the risks out of your shopping. If you have a problem, we'll sort it out, no questions asked.

We have round the clock Chat and Email Support. Please Contact Us for assistance.